Returns & Exchanges
At Furlong Fashion we pride ourselves on offering all our customers world class customer service.
How to return or exchange
Returns
We do not cover your shipping costs back to us.
We are happy to accept return of any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 10 days of receipt by you.
Please follow the return instructions on the returns sheet enclosed with your parcel and mail it back to us within 10 days of receipt
Please remember to indicate if you would like a refund or exchange please remember to identify what item you would like in exchange
Exchanges
You can exchange your item for another size
All exchanges are subject to stock availability
We offer one free exchange for every item
Generally exchanged take 2-3 working days to process plus the delivery time to your area
We do not cover your shipping costs back to us
Refunds
We are happy to accept return of any garment that is unworn and is still fitted with all security tags and labels and that is despatched to us within 10 days of receipt by you.
Your payment will be credited back to the original purchaser's credit card.
Returns for refund are processed within 2-3 working days of receiving the item however, card refunds may take up to 10 working days for your bank to complete depending their processing time. This can vary greatly between card issuers and unfortunately we are unable to influence this.
Late Returns
Your items should be sent back to us within 10 days of receipt by you. Late returns cannot be accepted and may be returned to you.
Please return all goods to:-
Furlong Fashion
C/O MVS
Houghton Road
Dinnington
S25 4JJ